Information for patients and visitors

Admission

Admission will be done by the receptionist after registration at the admission counter. Categories of rooms such as private rooms of different types and general ward beds are available at the hospital with a different tariff. Allotment of the room, will be made at the reception and the room key will be handed over to the patient/patient attender at the time of admission.(In case the category of room requested is not available, another category of room which is available will be allotted and later the patient will be shifted to the room of their choice as and when such category of room falls vacant.)

Payment Of Initial Deposit

On admission, an initial deposit shall be paid by patients at the Inpatient Billing Department Counter situated in the ground floor near operation theratre The minimum amount to be advanced depends upon the type of room requested and nature of treatment. Patients shall collect the initial deposit receipt at the time of admission.

Payment Of Deposits/Bills

Usually bills are settled on discharge. If the length of stay is longer, bills have to be settled weekly.The deposit amount will be adjusted at the time of final settlement. Payments should be made by cash. All Inpatients bills can be paid at the Inpatient Billing Counter.  For more details contact Inpatient billing department (Intercom No 209)

Discharge

Consultant Doctor will decide about the discharge time. Patients are requested to inform the ward the probable time of departure. After approved by the Medical Consultant, the ward will ensure that the bills are kept – ready. The discharge procedure will take a few hours.  After discharge, patient shall not buy any medicine from the pharmacy or avail the food and beverage facilities on credit, as it will not be possible to include these charges in the final bill, once the accounts are settled. Patients are advised to collect their discharge summaries from the ward  before leaving the hospital.

Dietary

Qualified dieticians will visit the patients every day and explain about their restrictions and prescribed diet. There is also a diet clinic  for outpatients where patients referred by doctors, are counseled regarding their diet requirement.  Patients and patient attenders are advised not to bring food and eatables from outside to the hospital.

Cafeteria

Food will be served at the room for the patients only. Patient attenders, relatives and guests are advised to go down to the canteen located behind the  hospital building for food.

Visitors Policy

Hospital is always glad to receive visitors who come to see patients. Visitors are allowed to see the patient between 7.30 am and 2pm. And 4 pm to 8.30 pm Visitors will not be permitted beyond visiting hours (after 8.30pm). After the visiting hours, security staff on duty will go around the hospital and advice all the overstaying visitors to leave the hospital. Visitors are advised to leave the room while the patients are receiving care from Doctor / Nurse.

Attenders

Only one person will be permitted to stay with each patient. (For surgical cases an additional attendant will be permitted a day prior to the surgery and for a period of 24 hours, and after surgery, thereafter with the consent of the consultant.) For Gynaecology cases, an additional attendant will be permitted until the time of delivery. For Paedatric cases (below 5 years) and for patients in ‘A’ class room (suite) an additional attendant may be permitted. Patient attendants are advised to stay always with the patient inside the rooms and not to sit or lay down in the corridors. Any loss of personal property in the hospital premises should be reported immediately to the hospital security *(Intercom No.229) which works round the clock in the hospital. However the hospital is not responsible for any loss or theft.

Avoid Display Of Valuables

Patients are advised to keep their belongings like cell phone, watches, purses, gold chains etc., with them at all times and not to leave them exposed on tables, beds, wash basins, etc., This will help avert loss and inconvenience to all. The Hospital will not be responsible in the event of any loss. Safety locker facility is provided in the room cub-board, please use them for keeping your valuables.

Tips And Gifts

Patients are advised not to offer tips to any of the hospital employees. As a hospital policy, our employee shall not accept tips or gifts from patients / patients relatives.

No Smoking And Drinking

Smoking and use of alcoholic beverages are strictly prohibited in the hospital premises.

Silence

Patients Relatives and Guests are requested to maintain absolute silence within the hospital premises for the peace and tranquility of patients who need it most. Patients are requested not to use their own transistor or radio sets in their room, which may disturb the patients in the neighbouring rooms.

Conserve Water And Electricity

Patients may note that the hospital has limited sanctioned capacity of water and electricity. Therefore in their own interest patients and relatives are requested to conserve them economically. Certain categories of rooms and all medical equipment rooms have been provided with air conditioning facility. Therefore, patients are advised to keep windows and doors properly closed to sustain air-conditioned room temperature at comfort levels.

Health Center

We offer different kinds of health check-up programmes at St.Thomas Hospital to suit need. For more details please contact our patient relation executive (intercom 336)

Enquiries About Our Helth Facilities And Cost Visitor Call

Reception, Nursing Superintendent’s Office, Asst.Director’s Office, Asst.Bursar’s Office,Director’s Office, Bursar’s Office .

Suggestions And Complaints

Hospital welcomes meaningful Complaints and suggestions from Patients, Relatives, Visitors and well wishers for improving the service of the hospital. Suggestions can be given through the feedback form, which will be given by the ward nurses before discharge, which should be filled up and handed over to the ward incharge at the time of discharge.

Customers Facilities In The Hospital

Spititual Services

This hospital has a department for spiritual care and pastoral ministry, We try to reach the healing touch of God to all our patients. There will be Holy Qurbana ( Holy Mass) offered at 5.45 am and 5.30 pm, Holy Rosary at 7.00 pm, every day. Adoration of the Blessed Sacrament is kept on Thursdays from 7.30 am to 5.30 pm. The patients are attended by priests every day. Holy communion is given to patients in their rooms every morning. Confessions are heard by priests as requested by patients. Spiritual counseling can be had with the spiritual director, with appointment.
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